What is your return policy?
We accept returns within 60 days of purchase. All items must be unworn, in saleable condition and purchased from the M4D3 website directly. Returns are FREE on all U.S. orders by contacting us for a FREE pre-paid UPS return label to send your item(s) back.
Will money still be donated to the partner charity if I return my shoes?
Unfortunately, we will not be able to donate funds to the partner charity if the shoes are returned.
Do you offer exchanges? Exchanges are FREE. Just request a replacement item by contacting us for a FREE pre-paid UPS return label to send your item(s) back. Exchanges are always subject to availability at the time your return is received and processed. If you are afraid the item you need is going to sell out, you can always place a new order rather than request an exchange or call us to put the item on hold.
Does M4D3 ship internationally?
YES, we ship to over 200 countries.
How much does shipping and handling cost?
Ground shipping is FREE on all U.S. orders. Shipping and handling charges will vary depending on the country and import duties.
Is there a way to track my order?
Yes, we can provide a tracking number for your reference once the product is shipped.
I'm reluctant to buy without trying on a shoe - what size should I order?
M4D3 shoes run true to U.S sizes and available in medium width only. We recommend that you order your normal shoe size on a causal or dress shoe. If you typically wear a half size, we recommend you buy a half size up.
Will M4D3 ever make men's shoes?
Our product offering is expected to expand in the near future – Stay tuned!
Will M4D3 design more than one collection with a partner?
Absolutely. We seek to collaborate with as many organizations and individuals as possible that share our passion for helping those in need. If a single partner were passionate about more than one cause, we would not limit ourselves. We want to Make A Difference Every Day, and in every way.
Will M4D3 restock when a collection is sold-out?
Most of our styles are limited editions. Unfortunately, once they sell out, they will not be restocked.
My shoes are defective - what should I do?
If you believe that the M4D3 Shoes you purchased are defective with regard to materials and workmanship within 12 months of the date of purchase, please e-mail M4D3 Customer Service at info@M4D3shoes.com with the following information:
Proof/Date of purchase
Photograph of your shoes/reason for your concern
Please note that there is our warranty does not apply to fair wear and tear, willful damage, abnormal storage, alterations, repairs, improper fit or unreasonable use.
How does M4D3 choose their partners?
We work hard to choose our partnerships carefully. Our goal is to make a difference and provide the largest impact possible. Our team works diligently to ensure the partners we align with share our value and vision.
Is M4D3 a non-profit organization?
M4D3 is a for profit organization.
What portion of proceeds will be donated to M4D3 partners? Will this percentage remain the same?
The donated percentage of proceeds will vary by each partnership/collaboration. We will work to maximize the give-back for each collaboration
I feel passionately about a certain cause/charity, how can I recommend a partnership?
Please make your recommendation on our website www.M4D3Shoes.com through our contact us form or email us directly: info@M4D3Shoes.com.
Where are M4D3 shoes manufactured?
Our products are currently manufactured in our secure factories located in China and Brazil.
How does M4D3 work with its manufacturers to adhere to human rights standards?
Our global team actively manages and oversees our suppliers and vendors to ensure that our strict corporate responsibility standards are upheld. We require our direct suppliers to certify that the materials incorporated into our products are procured in accordance with all applicable laws in the countries in which they do business, including laws regarding slavery and human trafficking. We also clearly define appropriate business practices for our employees and hold them accountable for complying with our policies, including the prevention of slavery and human trafficking within our supply chain.